Mobile and desktop apps
Apps for iOS, Android, Windows and Mac, a web client, and IP desk phones on the same extension.
Petaling JayaWeather by Open-Meteo
3CX Silver Partner · Advanced CertifiedCalls, video, chat and AI in one 3CX system.
3CX brings phone calls, video meetings, live chat, WhatsApp and SMS together for office, remote and hybrid teams. You pay one annual price for the whole system, with no per-user fees. Protocol Systems sets it up, connects your SIP trunk and supports it locally.
Protocol Systems is a 3CX Silver Partner with Advanced Certification.
What 3CX includes
Everything your team needs to talk to customers
Internal calls between offices and staff are free, and everyone uses the same apps wherever they work.
Video conferencing
Video meetings with screen sharing, built in. Guests join from a browser.
Chat, WhatsApp and SMS
Website live chat, WhatsApp, Facebook Messenger and SMS handled in the same inbox as calls.
Contact centre
Queues, IVR and the Call Flow Designer for custom routing, with wallboards and reports.
AI features
AI receptionist, call transcription, call summaries and sentiment analysis in the AI edition.
CRM, Microsoft 365, Google
Caller lookup and call logging with popular CRMs, Microsoft 365 and Google Workspace.
Security and backup
Encrypted connections, scheduled backups and failover options for business continuity.
Hotel module
Room phones, check-in and check-out, and wake-up calls for hotels and serviced apartments.
Your own trunk and numbers
Keep your carrier and numbers. We connect the trunk, through an AudioCodes or Avaya SBC where needed.
Editions and pricing
Priced per system, not per user
3CX licences are a flat annual fee sized by simultaneous calls (internal and external), from 8 up to 1,024. Add as many users as you need. Ask us for a quote in ringgit.
Small teams
Free
Free for up to 10 users, hosting included. A good way to start.
Essentials
Basic
Calls, apps and core phone system features for growing businesses.
Most businesses
PRO
Adds contact centre, omnichannel messaging and integrations.
Advanced
AI
Adds AI receptionist, transcription, summaries and analytics.
- No per-user fees
- Free internal calls
- One predictable annual price
Deployment
Run it where it suits you
Set up in hours or days, not weeks. Move between options later if your needs change.
3CX Hosted
3CX hosts the system for you. Nothing to install or maintain.
On-premise
Installed on your own Windows or Linux server, inside your network.
Self-hosted cloud
On your own Amazon, Azure, Google Cloud or DigitalOcean account.
Getting started
From free trial to first call
Start with our partner link so your 3CX system is linked to Protocol Systems for local support and licensing.
Try
Start a free trial with our partner link and pick hosted or on-premise.
Connect
We connect your SIP trunk and port your existing numbers.
Configure
Extensions, queues, IVR, integrations and phones, set up and documented.
Support
Staff training, upgrades and licence renewals from our local team.
Partner link
Try 3CX free
Try 3CX free
Opens the official 3CX page with Protocol Systems registered as your reseller. Founded in 2005, 3CX is used by businesses worldwide.
https://www.3cx.com/phone-system/download-phone-system/?resellerId=226361
Request a demo
See 3CX running before you decide
Book a no-obligation demo. Tell us how many users and sites you have and which carrier you use, and we will recommend an edition and send a quote.
3CX is a registered trademark of 3CX Ltd. Protocol Systems Sdn Bhd is an independent 3CX partner.